Patient Helpline

Patient Medicines Helplines provide patients and carers with a way to seek advice about their medicines following discharge from hospital.

This section brings together practical UKMi resources to support organisations that are considering, establishing or running a Patient Medicines Helpline. It includes guidance on implementing a helpline, information to help demonstrate its potential advantages, nationally endorsed standards, and example procedures for receiving and responding to enquiries.

Explore the sections below for guidance and resources to help develop and deliver a Patient Medicines Helpline.