What medicines information work should be documented as an enquiry?
Document as an enquiry Do not document as an enquiry
General


• Any request for information or advice that requires any professional judgement/knowledge or access to recognised UKMi reference sources about medicines whether it is a general enquiry e.g. for a presentation/review or for a specific patient.
General


• Services which do not require any professional judgement/knowledge or access to UKMi reference sources about medicines.

e.g.

• Requests for drug company/rep contact details.
• Enquiries referred to another source without any MI input.
• Completion of questionnaires or surveys.
• Enquiries about stock held in the dispensary.
• Requests for verification that a drug is on the hospital form.
Photocopying/Printing


• Requests for journal references where the complete citation needs to be identified first.
• Copies of material from websites where the website is not identified by its URL.
Photocopying/Printing


• Requests for journal references when the complete citation is given.
• Requests for copies of enquirer-specified in-house or UKMi material.
• Copies of material from websites where the website is identified.
Requests by a third party for research to support


• Preparation of formulary appraisals, clinical guidelines, bulletins, patient information leaflets etc.
Active Work


• Consider using project management functions in MiDatabank.
• Preparation of work initiated by MI itself. e.g. formulary appraisals, clinical guidelines, bulletins, patient information leaflets.
• National UKMi work e.g. MI training material, policies, consultations, new products, working parties.
N.B. Centres should keep a separate record of active work, UKMi work, lectures and requests for copies of copyright material

Last Reviewed: Oct 2026