Good governance is an essential part of delivering a safe, effective and high-quality Medicines Information and Advice service.

This section brings together UKMi resources to support quality assurance and continuous improvement across MI services. It includes tools and guidance to help services measure performance, learn from incidents, review and audit practice, manage risk and standard operating procedures, gather feedback from users, and address legal, ethical and other aspects of safe MI practice.

Explore the sections below to find practical resources to support the governance and ongoing development of your service.

Several pages within this section are due for review. They have been assessed and it is considered important to continue making them available pending review.