Every incident presents an opportunity to learn. 

Our Incident Spotlights bring together common themes identified from quarterly Active Learning from Events and Risk Tracking (ALERT) reports and translate them into practical learning for staff answering questions about medicines. 

By sharing lessons learned across the network, we aim to improve the quality, safety, and consistency of medicines information and advice.


Issue 1: A guide to reducing the risk of errors from trying to give instant answers.
Issue 2: A guide to managing challenging and difficult conversations with enquirers.
Issue 3: A guide to reducing the risk of errors when communicating drug names.
Issue 4: A guide to managing breastfeeding queries.
Issue 5: A guide to managing high workload and pressures.

Last Reviewed: Sept 2026